Return & Refund Policy
Please read this carefully before opening your parcel.
1. Parcel-opening video is compulsory
Record one continuous video (no cuts or pauses) from the moment you receive the sealed parcel — showing the shipping label — until the product is unboxed and switched on.
Any issue must be captured in this video at the same time. Without this video, no return will be accepted.
2. Same-day return — damaged, dead or fake
Report these on the same day you receive the order:
- Damaged product — physically broken or damaged on arrival
- Dead phone — does not switch on
- Fake product — not the product you ordered / not genuine
3. Internal faults — complain within 2 days
For a motherboard, speaker, SIM or network issue, raise a complaint within 2 days of delivery. The return is processed only after the complaint is raised within this time and the issue is confirmed on inspection.
4. Returns are NOT accepted for
- Change of mind or "did not like the product"
- Any issue not listed in points 2 and 3
- Requests raised after the time limits above
- Damage after delivery — drops, cracks, liquid damage
- Products opened, repaired or tampered with by anyone else
- Missing box, accessories, invoice or parcel-opening video
5. How to raise a return
- Contact us on WhatsApp or call within the time limit.
- Share your order ID, photos of the issue and the parcel-opening video.
- Our team checks the video and confirms the return.
- Pack the product with its box, accessories and invoice and send it back as guided by our team.
WhatsApp / Call: +91 73408 01543 · Email: Olinbuy.india@gmail.com
399, Hoshiarpur Road, Mohalla jagat ram soondh Colony
6. Refund or replacement
After the product reaches us and passes inspection, we send a replacement or refund the amount to your original payment method (UPI, card or bank account) within 5–7 business days.
7. Refurbished (old) products
The same rules apply to refurbished phones and old accessories. Their condition is described in the product description — normal signs of use mentioned there are not a reason for return.